How to complain
Email info@seospecialistbirmingham.uk with “Complaint” in the subject line, or call 07747 147628. Please include your name, your business and website, what went wrong, and what you would like me to do to resolve it.
What happens next
- Acknowledgement within 2 working days, confirming I have received your complaint.
- Investigation: I review the work, reports and correspondence, and may ask you for more information.
- Full written response within 10 working days, explaining what I found and what I will do. If I need longer, I will tell you why and when to expect an answer.
- Resolution: this may include redoing work, adjusting fees or another remedy we agree.
If you are still not satisfied
As a sole trader I do not have a separate internal escalation route, but I am willing to try independent mediation before any legal action. Complaints about how I handle personal data can also be made to the Information Commissioner’s Office. Consumers can get free advice from Citizens Advice.
Records
I keep a record of complaints and how they were resolved, to improve my service. These records are handled in line with the Privacy Policy.